Organizing Social Services and Ensuring Access for Beneficiaries: Minister Approves Executive Instructions for Local Social Protection Networks
Ramallah – In a step aimed at improving citizens’ access to social services and organizing assistance in a manner that ensures fairness and efficiency, Minister of Social Development Dr. Samah Hamad approved the executive instructions for Local Social Protection Networks for 2026, contributing to unified social efforts and an effective response to community needs, particularly during emergencies and crises.
These directives seek to regulate the work of local social protection networks, ensure that services and assistance reach eligible beneficiaries, reduce duplication of interventions, and promote volunteerism and social responsibility, ultimately improving the level of social protection for citizens.
The directives were adopted following review by the relevant departments within the Ministry of Social Development, in line with legal mandates and the Ministry’s approach to institutionalizing social work and strengthening coordination and integration among the Ministry, government institutions, civil society organizations, and the private sector.
Under these directives, local social protection networks will be formed by decisions of the Directors of Social Development Directorates in the governorates and will operate under the Ministry’s supervision to accurately identify needs and direct social interventions in an organized and effective manner, according to clear priorities that directly serve citizens.
In this context, the directives have been circulated to all Ministry directorates across the governorates in preparation for establishing local social protection networks, in line with the Ministry’s 2026 action plan.
Implementation and follow-up will be carried out by the competent directorate, in continuous coordination with the Ministry’s various departments to ensure proper management of protection cases related to poor families and emergency situations. This includes child protection, women, older persons, and persons with disabilities, as well as monitoring service quality and strengthening coordination and integration with services provided by partners.
Latest News
Department of Refugee Affairs Presents Its Annual Report to the MoSD and Reaffirms the Importance of Partnership in Strengthening the Resilience of Palestinian Refugees
Ramallah – The Department of Refugee Affairs of the Palestine Liberation Organization (PLO) presented its Annual Report to the Ministry of Social Development during a meeting held at the Ministry’s headquarters. The meeting formed part of ongoing efforts to strengthen cooperation and coordination between the two institutions and to enhance mechanisms for responding to the humanitarian and social needs of Palestinian refugee camps. Representing the Ministry of Social Development were Mr. Akram Al-Hafi, Assistant Deputy Minister for Family Care and Protection, and Mr. Ashraf Al-Barghouthi, Assistant Deputy Minister for Administrative Development and Planning. Representing the Department of Refugee Affairs were Mr. Ahmad Khallah, Advisor to the Department, Ms. Azhar Al-Khalili, and Ms. Serena Arrar from the General Directorate of Projects. The delegation conveyed the greetings of Dr. Ahmad Abu Holi, Head of the Department of Refugee Affairs, and the Department’s Deputy Head, reaffirming their commitment to strengthening the longstanding partnership with the Ministry of Social Development and enhancing cooperation among Palestinian national institutions in support of Palestinian refugees and their resilience under the exceptional circumstances facing the Occupied Palestinian Territory. The Department’s delegation presented the key findings of its Annual Report, which documents the situation in Palestinian refugee camps, the challenges they face, and the Department’s principal achievements over the past year. The report also highlights the humanitarian and development interventions implemented in refugee camps and Palestinian communities, as well as the partnerships established with national institutions and international donors to strengthen the resilience of Palestinian refugees and improve the quality of services provided to them. The meeting also explored opportunities to further strengthen cooperation between the two institutions, particularly in responding to the needs of displaced families in the northern West Bank and improving coordination in the areas of social protection, social care, and humanitarian relief, with the aim of ensuring a more coordinated and effective national response for affected households. Both sides reaffirmed the importance of maintaining close coordination, exchanging expertise and information, and building on the existing partnership between the Ministry of Social Development and the Department of Refugee Affairs. They stressed that strengthening cooperation among national institutions is essential for addressing humanitarian and social challenges and enhancing the resilience of Palestinian refugees while improving the services provided to them.
MoSD Holds Consultative Workshop to Develop the Grievance Redress Mechanism Manual
Ramallah – The Ministry of Social Development today held a consultative workshop to present and discuss the draft Grievance Redress Mechanism (GRM) Manual under the Social Development Enhancement Project, implemented in partnership with the World Bank. The workshop brought together representatives of the General Union of Persons with Disabilities, the Advisory Board for the Development of Non-Governmental Organizations, and civil society organizations working in the field of human rights. The workshop forms part of the Ministry’s ongoing efforts to strengthen a more efficient and inclusive grievance redress system that enhances service quality and promotes the principles of transparency and accountability. The workshop was opened by Mr. Ashraf Al-Barghouthi, Assistant Deputy Minister for Administrative Development and Planning, who welcomed the participants and emphasized that strengthening the grievance redress system requires effective coordination and collaboration among all relevant stakeholders. He described the system as one of the key instruments for improving service quality and enhancing responsiveness to citizens' needs. He explained that the workshop aims to discuss the Grievance Redress Mechanism Manual and its procedures through a participatory approach to develop practical, confidential, transparent, and effective processes, with particular attention to sensitive complaints, including those related to gender-based violence (GBV), thereby strengthening public confidence in the grievance mechanism and improving its effectiveness. Mr. Mohammad Rashid Khaled, Head of the Complaints Unit at the Ministry of Social Development, presented an overview of the Ministry’s existing grievance redress system, including the procedures for receiving, processing, and resolving complaints. He emphasized the importance of continuously improving these procedures and expanding access channels for all population groups to ensure timely responses, high-quality complaint resolution, strengthened good governance, and improved public service delivery. For her part, Ms. Kifah Rajoub, Environmental and Social Specialist at the World Bank, presented the draft Grievance Redress Mechanism Manual, explaining that the workshop is part of a broader consultative process aimed at gathering feedback from partners and relevant stakeholders before the Manual is finalized. She noted that this process seeks to strengthen complaint intake channels and grievance handling procedures in line with international good practices. Ms. Rajoub also presented the key components of the Social Development Enhancement Project, which aims to build a more resilient social protection system capable of responding to shocks and crises by strengthening social services for poor and marginalized households, enhancing the Social Registry and Case Management System, building the capacities of Ministry staff in the directorates, and developing a flexible emergency response mechanism in collaboration with partners. The workshop further reviewed the core principles of the Grievance Redress Mechanism Manual, with particular emphasis on ensuring that complaint channels are accessible to all groups, especially women, children, persons with disabilities, and older persons, while establishing clear, fair, and transparent grievance handling procedures that reinforce integrity, accountability, and transparency in project implementation. The workshop concluded with an extensive technical discussion among participants representing various institutions and professional backgrounds. Participants reviewed the draft Manual, shared technical observations and recommendations for its improvement, and emphasized the importance of maintaining close coordination and consultation among all partners to finalize a comprehensive Grievance Redress Mechanism Manual that strengthens the effectiveness and credibility of the Ministry’s grievance redress system.
