MoSD Signs Agreement to Complete Development of the National Social Registry and Case Management Digital System
Ramallah – Minister of Social Development and Acting Minister of State for Relief, Dr. Samah Hamad, today signed an agreement for the project to complete the development of the digital system for the National Social Registry and Case Management with a consortium comprising Ultimate and Experts for Solutions and Systems. The agreement comes as part of the Ministry’s efforts to develop the social development system and advance digital transformation in the delivery of social services.
Dr. Hamad emphasized the importance of completing the development of the National Social Registry and Case Management digital system as one of the key tools for strengthening the social protection system. The system will enhance the Ministry’s capacity to manage household and individual data, assess needs, and plan and monitor social interventions more efficiently and effectively, thereby contributing to better targeting of services toward the most vulnerable groups.
She noted that the development of the system is aligned with the Ministry’s efforts to advance digital transformation, strengthen social work tools, standardize case management mechanisms, and improve coordination among various social service providers. This will help ensure a more integrated response to families’ needs and enhance the quality of services provided to citizens.
The project forms part of the Ministry of Social Development’s efforts, in partnership with the World Bank, to develop the National Social Registry system and case management methodology, providing an integrated digital platform to support targeting, intervention, monitoring and evaluation processes, while strengthening coordination between the Ministry and its partners from governmental and civil society institutions and social service providers.
The signing ceremony was attended by Mr. Saeed Zeidan, Executive Director of Ultimate; Mr. Akram Salah Al-Din, representing Experts; and Mr. Hassan Mahmoud of Ultimate, along with the Assistant Undersecretaries and a number of representatives from the Ministry and relevant departments.
For his part, Mr. Saeed Zeidan, Executive Director of Ultimate, emphasized the importance of the partnership with the Ministry in completing the development of the system. He noted that the project represents an advanced step in supporting digital transformation and national efforts and in providing technological solutions that contribute to improved data management, streamlined procedures and greater operational efficiency, serving the Ministry, its partners and the beneficiaries of its services.
The completion of the system’s development aims to enhance the efficiency of case management and facilitate the planning, implementation, documentation and monitoring of social interventions, contributing to a faster and more accurate response to families’ needs.