MoSD Visits Qalandiya Refugee Camp, Reaffirms Commitment to Supporting Camps and Bolstering Citizen Resilience in Jerusalem Governorate
Qalandiya – In a field visit underscoring the priority of supporting refugee camps and reinforcing the resilience of displaced communities, Minister of Social Development and Acting Minister of State for Relief Affairs, Dr. Samah Hamad, visited Qalandiya Refugee Camp north of Jerusalem. She was accompanied by Deputy Minister Mr. Taha Al-Irani, Assistant Deputy Mr. Akram Al-Hafi, and a delegation of senior officials from the Ministry.
The visit aimed to assess the status of social services and strengthen response mechanisms amid escalating field challenges. Dr. Hamad was received by Mr. Sami Al-Kasbah, head of the Qalandiya Camp Popular Committee; Mr. Mahmoud Al-Sheikh, head of the Shu’fat Camp Popular Committee; Mr. Zakaria Fayyala, Director of the Jerusalem Governorate Office; Mr. Mazeed Muteir, Director of UNRWA Institutions in Qalandiya; and Mr. Nasser Sharay’a, Director of the Refugee Affairs Department—alongside representatives of local institutions and camp organizations.
Dr. Hamad emphasized that the Ministry operates within a national vision to support refugee steadfastness in the camps, despite ongoing Israeli fiscal deductions and restrictions. She noted that the Ministry has continued delivering services in Gaza through the government’s emergency operations room, despite limited international aid. Stressing the importance of local community support, she encouraged associations and institutions in the camps to apply for service procurement programs and solar energy projects. She affirmed the Ministry’s dedication to strengthening the social protection system through partnerships with all segments of society, with a focus on empowering adolescents and youth in the coming period.
Mr. Mohammad Aslan welcomed the Minister and her delegation, describing Qalandiya Camp as the first line of defense for Jerusalem. He warned against Israeli attempts to erase the camp’s identity by converting it into a regular urban neighborhood and reaffirmed UNRWA’s symbolic and legal role in defending the right of return and the refugee identity.
Mr. Al-Sheikh spoke about the dire conditions in the besieged Shu’fat Camp, highlighting daily raids, school closures, and the rising number of child detainees. He stressed the acute shortages in basic services like water and electricity and called for tangible interventions to support the camp’s resilience, rather than symbolic gestures.
Mr. Mazeed Muteir outlined UNRWA’s severe funding crisis and the growing number of impoverished families left without aid. He urged the Ministry to broaden its outreach to fill critical gaps in social protection.
Mr. Zakaria Fayyala emphasized the value of continued partnership with the Ministry, describing it as a genuine support system for refugees during these difficult times. He also underscored the importance of including marginalized groups in the camps within a compassion-driven approach.
Mr. Nasser Sharay’a stressed that targeting the refugee camps is an attack on the core of the Palestinian cause. He warned of attempts to simultaneously dismantle both UNRWA and the camp system and called for united efforts across official and community levels to protect the identity of the camps and support refugee resilience.
Dr. Hamad concluded her visit with a tour of the Women’s Center in Qalandiya Camp, affirming the importance of supporting local community institutions as a fundamental component of the refugee social protection framework.

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Department of Refugee Affairs Presents Its Annual Report to the MoSD and Reaffirms the Importance of Partnership in Strengthening the Resilience of Palestinian Refugees
Ramallah – The Department of Refugee Affairs of the Palestine Liberation Organization (PLO) presented its Annual Report to the Ministry of Social Development during a meeting held at the Ministry’s headquarters. The meeting formed part of ongoing efforts to strengthen cooperation and coordination between the two institutions and to enhance mechanisms for responding to the humanitarian and social needs of Palestinian refugee camps. Representing the Ministry of Social Development were Mr. Akram Al-Hafi, Assistant Deputy Minister for Family Care and Protection, and Mr. Ashraf Al-Barghouthi, Assistant Deputy Minister for Administrative Development and Planning. Representing the Department of Refugee Affairs were Mr. Ahmad Khallah, Advisor to the Department, Ms. Azhar Al-Khalili, and Ms. Serena Arrar from the General Directorate of Projects. The delegation conveyed the greetings of Dr. Ahmad Abu Holi, Head of the Department of Refugee Affairs, and the Department’s Deputy Head, reaffirming their commitment to strengthening the longstanding partnership with the Ministry of Social Development and enhancing cooperation among Palestinian national institutions in support of Palestinian refugees and their resilience under the exceptional circumstances facing the Occupied Palestinian Territory. The Department’s delegation presented the key findings of its Annual Report, which documents the situation in Palestinian refugee camps, the challenges they face, and the Department’s principal achievements over the past year. The report also highlights the humanitarian and development interventions implemented in refugee camps and Palestinian communities, as well as the partnerships established with national institutions and international donors to strengthen the resilience of Palestinian refugees and improve the quality of services provided to them. The meeting also explored opportunities to further strengthen cooperation between the two institutions, particularly in responding to the needs of displaced families in the northern West Bank and improving coordination in the areas of social protection, social care, and humanitarian relief, with the aim of ensuring a more coordinated and effective national response for affected households. Both sides reaffirmed the importance of maintaining close coordination, exchanging expertise and information, and building on the existing partnership between the Ministry of Social Development and the Department of Refugee Affairs. They stressed that strengthening cooperation among national institutions is essential for addressing humanitarian and social challenges and enhancing the resilience of Palestinian refugees while improving the services provided to them.
MoSD Holds Consultative Workshop to Develop the Grievance Redress Mechanism Manual
Ramallah – The Ministry of Social Development today held a consultative workshop to present and discuss the draft Grievance Redress Mechanism (GRM) Manual under the Social Development Enhancement Project, implemented in partnership with the World Bank. The workshop brought together representatives of the General Union of Persons with Disabilities, the Advisory Board for the Development of Non-Governmental Organizations, and civil society organizations working in the field of human rights. The workshop forms part of the Ministry’s ongoing efforts to strengthen a more efficient and inclusive grievance redress system that enhances service quality and promotes the principles of transparency and accountability. The workshop was opened by Mr. Ashraf Al-Barghouthi, Assistant Deputy Minister for Administrative Development and Planning, who welcomed the participants and emphasized that strengthening the grievance redress system requires effective coordination and collaboration among all relevant stakeholders. He described the system as one of the key instruments for improving service quality and enhancing responsiveness to citizens' needs. He explained that the workshop aims to discuss the Grievance Redress Mechanism Manual and its procedures through a participatory approach to develop practical, confidential, transparent, and effective processes, with particular attention to sensitive complaints, including those related to gender-based violence (GBV), thereby strengthening public confidence in the grievance mechanism and improving its effectiveness. Mr. Mohammad Rashid Khaled, Head of the Complaints Unit at the Ministry of Social Development, presented an overview of the Ministry’s existing grievance redress system, including the procedures for receiving, processing, and resolving complaints. He emphasized the importance of continuously improving these procedures and expanding access channels for all population groups to ensure timely responses, high-quality complaint resolution, strengthened good governance, and improved public service delivery. For her part, Ms. Kifah Rajoub, Environmental and Social Specialist at the World Bank, presented the draft Grievance Redress Mechanism Manual, explaining that the workshop is part of a broader consultative process aimed at gathering feedback from partners and relevant stakeholders before the Manual is finalized. She noted that this process seeks to strengthen complaint intake channels and grievance handling procedures in line with international good practices. Ms. Rajoub also presented the key components of the Social Development Enhancement Project, which aims to build a more resilient social protection system capable of responding to shocks and crises by strengthening social services for poor and marginalized households, enhancing the Social Registry and Case Management System, building the capacities of Ministry staff in the directorates, and developing a flexible emergency response mechanism in collaboration with partners. The workshop further reviewed the core principles of the Grievance Redress Mechanism Manual, with particular emphasis on ensuring that complaint channels are accessible to all groups, especially women, children, persons with disabilities, and older persons, while establishing clear, fair, and transparent grievance handling procedures that reinforce integrity, accountability, and transparency in project implementation. The workshop concluded with an extensive technical discussion among participants representing various institutions and professional backgrounds. Participants reviewed the draft Manual, shared technical observations and recommendations for its improvement, and emphasized the importance of maintaining close coordination and consultation among all partners to finalize a comprehensive Grievance Redress Mechanism Manual that strengthens the effectiveness and credibility of the Ministry’s grievance redress system.

