Dr. Samah Hamad Discusses Supporting Social Groups Affected by Aggression with Her Kuwaiti Counterpart
Istanbul – On the sidelines of the International Family Forum and the International Conference on Supporting Palestinian Rights and Preventing Forced Displacement, Dr. Samah Hamad, Minister of Social Development and Acting Minister of State for Relief Affairs, held a bilateral meeting with the Minister of Social Affairs and Labor of the State of Kuwait. The meeting was attended by Dr. Faed Mustafa, Ambassador of the State of Palestine to the Republic of Türkiye, and the Ambassador of the State of Kuwait to Türkiye.
The discussion focused on enhancing humanitarian and social cooperation between the two sides and reaffirming the deep fraternal relations between Palestine and Kuwait. This includes support for programs targeting affected groups and coordination in areas of social protection, shelter, and emergency assistance.
Dr. Hamad emphasized the importance of Kuwait's partnership in supporting Palestinian humanitarian efforts and expressed appreciation for the consistent positions of the Kuwaiti leadership and government, as well as the contributions of Kuwaiti civil society in championing the Palestinian cause.
The meeting also addressed the potential for coordinating Kuwaiti support through official channels by providing the Kuwaiti Ministry of Foreign Affairs with a prioritized list of humanitarian intervention needs. This would help ensure an effective, needs-based response.
The two ministers explored proposals for future cooperation, including the possibility of organizing a nationally-focused conference with Kuwaiti support in partnership with civil society institutions. The objective would be to strengthen the resilience of the Palestinian people in the West Bank, Gaza, and Jerusalem, particularly in light of escalating challenges related to displacement and land confiscation.
Ambassador Dr. Faed Mustafa underscored the importance of strengthening bilateral cooperation, noting that the historical relationship between Palestine and Kuwait has long served as a model of steadfast Arab solidarity in support of the rights of the Palestinian people.
For her part, the Kuwaiti Minister of Social Affairs and Labor reaffirmed Kuwait’s commitment to continuing its support for the Palestinian people and enhancing avenues of bilateral cooperation. She stressed the importance of establishing practical mechanisms to ensure that support reaches its intended beneficiaries and achieves tangible impact on the ground.
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Department of Refugee Affairs Presents Its Annual Report to the MoSD and Reaffirms the Importance of Partnership in Strengthening the Resilience of Palestinian Refugees
Ramallah – The Department of Refugee Affairs of the Palestine Liberation Organization (PLO) presented its Annual Report to the Ministry of Social Development during a meeting held at the Ministry’s headquarters. The meeting formed part of ongoing efforts to strengthen cooperation and coordination between the two institutions and to enhance mechanisms for responding to the humanitarian and social needs of Palestinian refugee camps. Representing the Ministry of Social Development were Mr. Akram Al-Hafi, Assistant Deputy Minister for Family Care and Protection, and Mr. Ashraf Al-Barghouthi, Assistant Deputy Minister for Administrative Development and Planning. Representing the Department of Refugee Affairs were Mr. Ahmad Khallah, Advisor to the Department, Ms. Azhar Al-Khalili, and Ms. Serena Arrar from the General Directorate of Projects. The delegation conveyed the greetings of Dr. Ahmad Abu Holi, Head of the Department of Refugee Affairs, and the Department’s Deputy Head, reaffirming their commitment to strengthening the longstanding partnership with the Ministry of Social Development and enhancing cooperation among Palestinian national institutions in support of Palestinian refugees and their resilience under the exceptional circumstances facing the Occupied Palestinian Territory. The Department’s delegation presented the key findings of its Annual Report, which documents the situation in Palestinian refugee camps, the challenges they face, and the Department’s principal achievements over the past year. The report also highlights the humanitarian and development interventions implemented in refugee camps and Palestinian communities, as well as the partnerships established with national institutions and international donors to strengthen the resilience of Palestinian refugees and improve the quality of services provided to them. The meeting also explored opportunities to further strengthen cooperation between the two institutions, particularly in responding to the needs of displaced families in the northern West Bank and improving coordination in the areas of social protection, social care, and humanitarian relief, with the aim of ensuring a more coordinated and effective national response for affected households. Both sides reaffirmed the importance of maintaining close coordination, exchanging expertise and information, and building on the existing partnership between the Ministry of Social Development and the Department of Refugee Affairs. They stressed that strengthening cooperation among national institutions is essential for addressing humanitarian and social challenges and enhancing the resilience of Palestinian refugees while improving the services provided to them.
MoSD Holds Consultative Workshop to Develop the Grievance Redress Mechanism Manual
Ramallah – The Ministry of Social Development today held a consultative workshop to present and discuss the draft Grievance Redress Mechanism (GRM) Manual under the Social Development Enhancement Project, implemented in partnership with the World Bank. The workshop brought together representatives of the General Union of Persons with Disabilities, the Advisory Board for the Development of Non-Governmental Organizations, and civil society organizations working in the field of human rights. The workshop forms part of the Ministry’s ongoing efforts to strengthen a more efficient and inclusive grievance redress system that enhances service quality and promotes the principles of transparency and accountability. The workshop was opened by Mr. Ashraf Al-Barghouthi, Assistant Deputy Minister for Administrative Development and Planning, who welcomed the participants and emphasized that strengthening the grievance redress system requires effective coordination and collaboration among all relevant stakeholders. He described the system as one of the key instruments for improving service quality and enhancing responsiveness to citizens' needs. He explained that the workshop aims to discuss the Grievance Redress Mechanism Manual and its procedures through a participatory approach to develop practical, confidential, transparent, and effective processes, with particular attention to sensitive complaints, including those related to gender-based violence (GBV), thereby strengthening public confidence in the grievance mechanism and improving its effectiveness. Mr. Mohammad Rashid Khaled, Head of the Complaints Unit at the Ministry of Social Development, presented an overview of the Ministry’s existing grievance redress system, including the procedures for receiving, processing, and resolving complaints. He emphasized the importance of continuously improving these procedures and expanding access channels for all population groups to ensure timely responses, high-quality complaint resolution, strengthened good governance, and improved public service delivery. For her part, Ms. Kifah Rajoub, Environmental and Social Specialist at the World Bank, presented the draft Grievance Redress Mechanism Manual, explaining that the workshop is part of a broader consultative process aimed at gathering feedback from partners and relevant stakeholders before the Manual is finalized. She noted that this process seeks to strengthen complaint intake channels and grievance handling procedures in line with international good practices. Ms. Rajoub also presented the key components of the Social Development Enhancement Project, which aims to build a more resilient social protection system capable of responding to shocks and crises by strengthening social services for poor and marginalized households, enhancing the Social Registry and Case Management System, building the capacities of Ministry staff in the directorates, and developing a flexible emergency response mechanism in collaboration with partners. The workshop further reviewed the core principles of the Grievance Redress Mechanism Manual, with particular emphasis on ensuring that complaint channels are accessible to all groups, especially women, children, persons with disabilities, and older persons, while establishing clear, fair, and transparent grievance handling procedures that reinforce integrity, accountability, and transparency in project implementation. The workshop concluded with an extensive technical discussion among participants representing various institutions and professional backgrounds. Participants reviewed the draft Manual, shared technical observations and recommendations for its improvement, and emphasized the importance of maintaining close coordination and consultation among all partners to finalize a comprehensive Grievance Redress Mechanism Manual that strengthens the effectiveness and credibility of the Ministry’s grievance redress system.
