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Ministry of Social Development Participates in the end of the

Ministry of Social Development Participates in the end of the "Haya Joint Program" to Strengthen the Response to Violence Against Women

Ministry of Social Development Participates in the Conclusion of the "Haya Joint Program" to Strengthen the Response to Violence Against Women

Ramallah, March 19, 2025 – As part of ongoing efforts to combat violence against women and girls in Palestine, the Haya Joint Program held a closing meeting attended by H.E. Ms. Mona Al-Khalili, Minister of Women's Affairs; Mr. Akram Al-Hafi, Assistant Undersecretary for Social Care and Development at the Ministry of Social Development; Ms. Ina Lukac Orange, Head of Cooperation at the Representative Office of Canada in the Palestinian Territories; as well as representatives from governmental and non-governmental institutions, international organizations, and donors. The meeting highlighted the program’s achievements and outlined future recommendations to strengthen the response to gender-based violence (GBV).

Minister of Women's Affairs emphasized that the Haya Joint Program has been a significant investment in securing a more just future for Palestinian women and girls. She praised the strong partnership between the Canadian government and the four UN partner organizations, which contributed to the development of prevention, protection, and empowerment systems. The minister highlighted the program’s role in addressing challenges, particularly during the COVID-19 pandemic and recent Israeli escalations, through the increased use of digital technology and community support networks to assist women in marginalized areas. She reaffirmed Palestine’s commitment to sustaining these efforts despite the challenges imposed by the Israeli occupation on Palestinian women.

Mr. Akram Al-Hafi stressed the program’s pivotal role in supporting survivors of violence, strengthening legal capacities, and improving services provided to them. He noted its contribution to enhancing women’s access to essential services, reinforcing legal frameworks for the protection of women's rights, and expanding forensic services to provide more comprehensive legal and humanitarian support. He also called for increased international support to ensure the sustainability of these efforts in light of the financial constraints facing the Palestinian Authority.

Ms. Ina Lukac Orange reaffirmed the Canadian government’s commitment to supporting gender equality and women's empowerment globally. She noted that since its launch, the Haya Joint Program has successfully navigated major challenges such as the pandemic and escalations in the West Bank, demonstrating the importance of strong partnerships in driving meaningful change.

Ms. Hiba Jebait, Head of the Women and Gender Unit at the Ministry of Social Development, highlighted the tangible impact of the program on the ground. Since its inception in 2018, the Ministry of Social Development, in collaboration with its partners, has implemented a series of transformative interventions that have significantly improved protection and support services for survivors of violence. These interventions included updating and developing systems and protocols, enhancing infrastructure and protection centers, raising awareness, and improving access to services through community outreach and the dissemination of the Social Protection Services Directory. She emphasized the program’s future priorities, particularly intensifying efforts in Gaza to expand services for women facing the devastating consequences of genocidal warfare, as well as ensuring the provision of essential services to women in marginalized areas of the West Bank.

The meeting included a presentation of the Haya Joint Program’s achievements, with contributions from representatives of the Ministries of Local Government, Health, and Social Development, as well as civil society organizations. Discussions focused on prevention, protection, and services provided to survivors of violence.

The event concluded with a review of the findings of national consultations on gender-based violence and future recommendations to enhance response mechanisms and safeguard the rights and protection of women in Palestine.

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Department of Refugee Affairs Presents Its Annual Report to the MoSD and Reaffirms the Importance of Partnership in Strengthening the Resilience of Palestinian Refugees

Department of Refugee Affairs Presents Its Annual Report to the MoSD and Reaffirms the Importance of Partnership in Strengthening the Resilience of Palestinian Refugees

Ramallah – The Department of Refugee Affairs of the Palestine Liberation Organization (PLO) presented its Annual Report to the Ministry of Social Development during a meeting held at the Ministry’s headquarters. The meeting formed part of ongoing efforts to strengthen cooperation and coordination between the two institutions and to enhance mechanisms for responding to the humanitarian and social needs of Palestinian refugee camps. Representing the Ministry of Social Development were Mr. Akram Al-Hafi, Assistant Deputy Minister for Family Care and Protection, and Mr. Ashraf Al-Barghouthi, Assistant Deputy Minister for Administrative Development and Planning. Representing the Department of Refugee Affairs were Mr. Ahmad Khallah, Advisor to the Department, Ms. Azhar Al-Khalili, and Ms. Serena Arrar from the General Directorate of Projects. The delegation conveyed the greetings of Dr. Ahmad Abu Holi, Head of the Department of Refugee Affairs, and the Department’s Deputy Head, reaffirming their commitment to strengthening the longstanding partnership with the Ministry of Social Development and enhancing cooperation among Palestinian national institutions in support of Palestinian refugees and their resilience under the exceptional circumstances facing the Occupied Palestinian Territory. The Department’s delegation presented the key findings of its Annual Report, which documents the situation in Palestinian refugee camps, the challenges they face, and the Department’s principal achievements over the past year. The report also highlights the humanitarian and development interventions implemented in refugee camps and Palestinian communities, as well as the partnerships established with national institutions and international donors to strengthen the resilience of Palestinian refugees and improve the quality of services provided to them. The meeting also explored opportunities to further strengthen cooperation between the two institutions, particularly in responding to the needs of displaced families in the northern West Bank and improving coordination in the areas of social protection, social care, and humanitarian relief, with the aim of ensuring a more coordinated and effective national response for affected households. Both sides reaffirmed the importance of maintaining close coordination, exchanging expertise and information, and building on the existing partnership between the Ministry of Social Development and the Department of Refugee Affairs. They stressed that strengthening cooperation among national institutions is essential for addressing humanitarian and social challenges and enhancing the resilience of Palestinian refugees while improving the services provided to them.

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MoSD Holds Consultative Workshop to Develop the Grievance Redress Mechanism Manual 

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Ramallah – The Ministry of Social Development today held a consultative workshop to present and discuss the draft Grievance Redress Mechanism (GRM) Manual under the Social Development Enhancement Project, implemented in partnership with the World Bank. The workshop brought together representatives of the General Union of Persons with Disabilities, the Advisory Board for the Development of Non-Governmental Organizations, and civil society organizations working in the field of human rights. The workshop forms part of the Ministry’s ongoing efforts to strengthen a more efficient and inclusive grievance redress system that enhances service quality and promotes the principles of transparency and accountability. The workshop was opened by Mr. Ashraf Al-Barghouthi, Assistant Deputy Minister for Administrative Development and Planning, who welcomed the participants and emphasized that strengthening the grievance redress system requires effective coordination and collaboration among all relevant stakeholders. He described the system as one of the key instruments for improving service quality and enhancing responsiveness to citizens' needs. He explained that the workshop aims to discuss the Grievance Redress Mechanism Manual and its procedures through a participatory approach to develop practical, confidential, transparent, and effective processes, with particular attention to sensitive complaints, including those related to gender-based violence (GBV), thereby strengthening public confidence in the grievance mechanism and improving its effectiveness. Mr. Mohammad Rashid Khaled, Head of the Complaints Unit at the Ministry of Social Development, presented an overview of the Ministry’s existing grievance redress system, including the procedures for receiving, processing, and resolving complaints. He emphasized the importance of continuously improving these procedures and expanding access channels for all population groups to ensure timely responses, high-quality complaint resolution, strengthened good governance, and improved public service delivery. For her part, Ms. Kifah Rajoub, Environmental and Social Specialist at the World Bank, presented the draft Grievance Redress Mechanism Manual, explaining that the workshop is part of a broader consultative process aimed at gathering feedback from partners and relevant stakeholders before the Manual is finalized. She noted that this process seeks to strengthen complaint intake channels and grievance handling procedures in line with international good practices. Ms. Rajoub also presented the key components of the Social Development Enhancement Project, which aims to build a more resilient social protection system capable of responding to shocks and crises by strengthening social services for poor and marginalized households, enhancing the Social Registry and Case Management System, building the capacities of Ministry staff in the directorates, and developing a flexible emergency response mechanism in collaboration with partners. The workshop further reviewed the core principles of the Grievance Redress Mechanism Manual, with particular emphasis on ensuring that complaint channels are accessible to all groups, especially women, children, persons with disabilities, and older persons, while establishing clear, fair, and transparent grievance handling procedures that reinforce integrity, accountability, and transparency in project implementation. The workshop concluded with an extensive technical discussion among participants representing various institutions and professional backgrounds. Participants reviewed the draft Manual, shared technical observations and recommendations for its improvement, and emphasized the importance of maintaining close coordination and consultation among all partners to finalize a comprehensive Grievance Redress Mechanism Manual that strengthens the effectiveness and credibility of the Ministry’s grievance redress system.

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