MoSD Automates Disability Services as Part of National E-Governance Strategy

Ramallah – The Ministry of Social Development of the State of Palestine has officially announced the automation of two major services: the National Registry Form for Persons with Disabilities and the Customs Exemption Services (both personal and by proxy). These services, having completed their pilot phase, will now be operational across all directorates starting this week.

This development aligns with the Palestinian government’s broader digital transformation strategy aimed at strengthening the social protection system, ensuring fair access to entitlements, and meeting the needs of persons with disabilities with dignity, transparency, and efficiency.

Minister Dr. Samah Hamad emphasized that the digital unification of customs exemption procedures reflects the Ministry’s commitment to modernizing its institutional infrastructure and improving service quality through the use of technology. She noted that digital transformation in the field of social protection is no longer optional, but a national imperative to enhance efficiency and social justice.

The launch of these services follows a series of technical and coordination meetings with representatives from the World Bank, the Ministry’s Information Systems Unit, and software developers. This effort is part of a larger governmental push to establish a comprehensive and interoperable National Social Registry.

The customs exemption service is one of the flagship offerings within the National Social Registry. Through its integration, the Ministry aims to deliver a more inclusive and responsive approach to citizens’ needs while promoting institutional transparency and coherence. In parallel, the Ministry is working with the General Union of Persons with Disabilities to update related service regulations.

This transformation is part of the government’s broader vision to digitize social services, rebuild public trust, and establish a reliable, updatable national registry. The National Social Registry has already documented over 350,000 families across the West Bank and Gaza, covering poor households, women-headed families, persons with disabilities, the elderly, and those affected by war. The registry is maintained via a unified electronic system that integrates real-time field data and links with relevant institutions.

This digital shift marks a milestone in the Ministry’s journey toward delivering high-quality, rights-based services that uphold the dignity and needs of vulnerable populations in Palestine.